Easy Returns & Exchanges

We hope you love your PromGirl purchase, but if you are not 100% satisfied we have options to get you in the perfect dress:


We offer a full refund for the item.


Size not quite right? Call us to exchange for a new size!

Store Credits

Don’t love it? Full store credit to find the perfect dress.


  • Exchanges: Should you need a different size in the same style dress, please call 1-888-843-7766.
  • Store Credit: Items may be returned for a full store credit of which is good for 5 years from date of issue.
  • Refunds: Regular priced items may be returned for a full refund, unless otherwise stated.
  • Sale Items: Sale items are returnable for a full store credit.

Return requests must be made within 14 days of the delivery date.

All items should be returned in the same condition in which they were received, and MUST meet the following criteria:

  • All tags must be attached
  • All original packaging must be included (hanger, dress bag, etc.)
  • Unworn
  • Unwashed
  • No scents or odors (cigarette smoke, perfume, etc.)
  • No pet hair or deodorant marks
  • No rips or tears
  • No signs of being worn (dirty, stains, makeup, missing hanger straps, etc.)
  • Failure to return merchandise as listed above will result in the return being rejected and the item returned to the customer at their expense.

Step 1: Request a Return Authorization # within 14 days of receiving your product.

Step 2: Put product and paperwork in box.

Step 3: Write Return Authorization # on the outside of the shipping box.

Step 4: Ship within 5 days of receiving Return Authorization #.

All returns require a valid Return Authorization # (RA). You must request an RA # within 14 days from receiving your order.

Returns must be shipped within 5 days of receiving an RA #. Once we receive a return, please allow 5-10 business days to process the refund/store credit.

A pre-paid UPS shipping label request can be made during the RA request process or you can provide your own label using any other trackable method. If you use our pre-paid UPS shipping label (Continental US customers only), an $8 fee will be deducted from your refund or store credit amount. All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)

If you need to exchange your purchase, we are happy to help! Please contact us at (1-888-843-7766) and we can offer you alternate options.

All international customers are responsible to pay any and all fees when shipping back an item (duties, taxes, brokerage fees, etc.)

We do not offer exchanges for international customers.

All returns require a valid Return Authorization#(RA). Please ‘Request a Return’ above.

Dress Return:
Occasion Brands
c/o Bergen Logistics
7300 West Side Ave
North Bergen, NJ 07047

Shoe/Accessory Returns:
Occasion Brands
105 Sleepy Hollow Dr
Middletown, DE 19709