Easy Returns & Exchanges

We hope you love your PromGirl purchase, but if you are not 100% satisfied, we have options to get you in the perfect dress:


Refunds

Receive a refund on any qualifying item.


Exchanges

Size not quite right? Call us to exchange for a new size.


QUESTIONS & ANSWERS

  • Exchanges: Should you need a different size or color in the same style dress, please call 1-888-843-7766. Final Sale items cannot be exchanged or returned. 
  • Refunds:Regular-priced items may be returned  for a full refund, unless otherwise stated.  
  • Final Sale: All items marked final sale cannot be returned or exchanged

You must request a return authorization number and ship the item back within 7 days after receiving your order.

A prepaid shipping label request can be made during the RA request process, or you can provide your own label using any other trackable method. If you use our prepaid shipping label, a shipping & handling fee of $8.95 for the first item and $4.95 for each additional item returned will be deducted from your refund.

All items should be returned in the same condition as when you received them: unworn, undamaged, salable, with original tags and packaging. Items returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.


Step 1: Request a Return Authorization # within 7 days of receiving your product.


Step 2: Put product and paperwork in box.


Step 3: Write the Return Authorization # on the outside of the shipping box.


Step 4: Ship within 7 days of receiving your order.

All returns require a valid Return Authorization # (RA). You must request an RA # and ship the item back within 7 days of receiving your order.

A prepaid shipping label request can be made during the RA request process, or you can provide your own label using any other trackable method. If you use our prepaid shipping label, a shipping & handling fee of $8.95 for the first item and $4.95 for each additional item returned will be deducted from your refund. All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)

If you need to exchange your purchase, we are happy to help! Please contact us via phone at (1-888-843-7766) or chat, and we can offer you alternate options. Final Sale items cannot be exchanged or returned.

Exchange option is not available if you purchased using Afterpay.

All international customers are responsible for paying any and all fees when shipping back an item (duties, taxes, brokerage fees, etc.).

We do not offer exchanges for international customers.

All returns require a valid Return Authorization # (RA#). Please ‘Request a Return’ above.


Dress Return:
Occasion Brands
c/o Bergen Logistics
5903 West Side Ave
North Bergen, NJ 07047


Shoe/Accessory Returns:
Occasion Brands
105 Sleepy Hollow Dr
Middletown, DE 19709

Once your order is delivered, you have 3 days to choose which dress(es) you want to keep. Your return package must be dropped off at FedEx with the free pre-paid return shipping label affixed. You will be charged the purchase price of the dress(es) you keep, less the $30 service fee.

See Try at Home Program details for more information.