Easy Returns & Exchanges

We hope you love your PromGirl purchase, but if you are not 100% satisfied we have options to get you in the perfect dress:


Refunds

Receive a full refund on any qualifying item.


Exchanges

Size not quite right? Call us to exchange for a new size.


Store Credits

We don't believe in final sale! Receive a full store credit for all sale items.


QUESTIONS & ANSWERS

  • Exchanges: Should you need a different size in the same style dress, please call 1-888-843-7766.
  • Refunds: Regular priced items may be returned for a full refund, unless otherwise stated.
  • Store Credit: Sale items may be returned for a full store credit, valid for 5 years from issue date

Return requests must be made within 14 days of the delivery date.

All items should be returned in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging. Items returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.


Step 1: Request a Return Authorization # within 14 days of receiving your product.


Step 2: Put product and paperwork in box.


Step 3: Write Return Authorization # on the outside of the shipping box.


Step 4: Ship within 5 days of receiving Return Authorization #.

All returns require a valid Return Authorization # (RA). You must request an RA # within 14 days from receiving your order.

Returns must be shipped within 5 days of receiving an RA #. Once we receive a return, please allow 5-10 business days to process the refund/store credit.

A prepaid UPS shipping label request can be made during the RA request process or you can provide your own label using any other trackable method. If you use your prepaid UPS shipping label (Continental US customers only), an $8 fee will be deducted from your refund or store credit amount. All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)

If you return your item within 3 days from receiving your order, return shipping is FREE, the $8 fee will be waived.

You must return your item within 3 days from receiving your order to be eligible for Free Return Shipping (Continental US customers only). A Return Authorization # (RA) is required for all returns.

During the RA request process you must request a prepaid UPS shipping label.

If you need to exchange your purchase, we are happy to help! Please contact us at (1-888-843-7766) and we can offer you alternate options.

All international customers are responsible to pay any and all fees when shipping back an item (duties, taxes, brokerage fees, etc.)

We do not offer exchanges for international customers.

All returns require a valid Return Authorization#(RA). Please ‘Request a Return’ above.


Dress Return:
Occasion Brands
c/o Bergen Logistics
7300 West Side Ave
North Bergen, NJ 07047


Shoe/Accessory Returns:
Occasion Brands
105 Sleepy Hollow Dr
Middletown, DE 19709