PromGirl FAQ - Frequently Asked Questions
Can I order by phone?
Sure! We'd be happy to take your order by phone! U.S. customers can call us toll free at 1-888-THE-PROM (843-7766), or International customers can call at 302-279-1052. Please check our Contact page for current phone hours.
What does "Due to Ship" mean?
Items marked as "Due to Ship" need to be specially ordered from the manufacturer. Based on the latest update from the designer, this item will be available to ship on the date provided. Please consider this date plus the shipping time of your selected shipping method to ensure the dress will arrive in time for your event.
Do you have a catalog?
PromGirl does not offer a catalog. All of our styles can be viewed and ordered on our website.
What are the lengths of your dresses?
The length of our dresses can be found on most product detail pages. Most of our long dresses are 57"-60" in length (unless otherwise specified). Most of our short dresses are 27"-33" in length (unless otherwise specified).
What is the fabric of your dresses?
Most product pages list the fabric of that particular dress. If you need information that is not listed on the product page, please contact us.
Do your products run true to size?
Each dress is made differently, so please check the size chart on the dress page that you are looking at for accurate sizing information. For advice on how to measure, please view this sizing video.
Does PromGirl have a store?
PromGirl.com is online ONLY! While we may open a store in the future, all of our dresses are available here on the website. Please feel free to call or send us a note with any product questions and we’ll get back to you ASAP!
How do I tell if a dress is in stock?
Simply choose your size and color on the dress page. If the dress is in our warehouse, you will see a message that says "In Stock"
Where can I find the size chart?
Size charts vary for individual products and can be found by clicking "What size am I?" next to the size selection drop down menu on the product page.
Do you ship outside the US?
We ship to almost anywhere in the world! If your country is not listed on the drop down menu for country in our checkout, please contact us for help.
What are the shipping options?
We have many shipping options for both domestic and international. View all our shipping options here!
What if my billing and shipping addresses are different?
If your billing and shipping addresses are different, you may still place your order. However, your order may be flagged for review by our fraud prevention department, causing a delay with the processing of your order.
How long will it take to get my package?
If your dress is in stock, it will ship out within 1-3 business days and will arrive to you in accordance with your chosen shipping method. During peak times, processing time may take longer. If your dress is not in stock, please consider the ship date provided when choosing your size/color combination on the product page plus the shipping time of your chosen shipping method.
What is your return policy?
We hope you love your PromGirl purchase, but if you are not 100% satisfied, we have options to get you in the perfect dress.
In the event you do not love your dress, you can request a RA and ship your product back within 10 days from the date your package is marked as delivered. You will receive a store credit for applicable items that never expires. We do not issue refunds for returns. We will gladly accept a return of unworn, unwashed, unaltered, unmarked, odorless, unstained, undamaged merchandise without animal hair with all tags intact for an online store credit.
In Stock & Special Order Items: In stock and special order items may be returned for a store credit less applicable fees, unless otherwise noted. We do not issue refunds.
Final Sale: All items marked final sale cannot be returned or exchanged.
Accessories: Accessories (ie: jewelry, hand bags, etc) are final sale and cannot be returned or exchanged.
All returns are charged a handling fee per order. The handling fee is $8.95. A prepaid shipping label* is included in this fee and can be requested at time of return authorization request. You may also use your own label using any other trackable method.
*Continental US only. All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.).
Shipping fees are non-refundable.
Read our full return policy here.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, ShopPay, and PayPal. You can pay via checking account using PayPal. Get more information on payment options.