Returns Page (What is your return policy?)
- Special Occasion dresses are delicate and require extra caution when handling. Our items are carefully inspected before they are shipped to you. If for any reason you receive an item that is less than perfect, please let us know within 48 hours of receipt of the package by emailing Support@promgirl.com.
- All items should be returned in the same condition as when you received them. Items returned without tags, appear to have been worn, washed, altered, stained, have an odor, have pet hair or appear to have been tampered with in any way, may be subject to the return being rejected and the item returned to the customer at their expense.
- In Stock & Special Order Items: In stock and special order items may be returned for a store credit less applicable fees, unless otherwise noted. We do not issue refunds.
- Final Sale: All items marked final sale cannot be returned or exchanged.
- Accessories:Accessories (ie: jewelry, hand bags, etc) are final sale and cannot be returned or exchanged.
- Shipping Fees: Shipping fees are non-refundable.
A RA# must be requested and the package shipped within 10 days of receipt of the item. Packages without a RA # or outside 10 days will be denied and/or refused.
All returns are charged a handling fee per order. The handling fee is $8.95*. A prepaid shipping label* is included in this fee and can be requested at time of return authorization request. You may also use your own label using any other trackable method.
*Continental US only. All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)
Once we receive your returned item and it passes inspection, you will receive an email within ten business days that confirms your return has been processed.