Returns Page ( How do I return an item?)
Step 1: A Return Authorization # must be requested within 5 days of receipt of the item.
Step 2: Put product and paperwork in box.
Step 3: Write the Return Authorization # on the outside of the shipping box.
Step 4: Ship to us no more than 10 days after the Return Authorization # has been issued.
A RA# must be requested within 5 days of receipt of the item and the package shipped to us no more than 10 days after the RA has been issued. Packages without a RA # or outside 5 days will be denied and/or refused. You must write your RA # on the outside of the box in bold letters.
A prepaid shipping label request can be made during the RA request process, or you can provide your own label using any other trackable method. All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)