Shipping & Delivery
Your order is important to us!
Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with a tracking number. If at any time you would like an update on your order, you can use our order tracker below! As always, our customer support team is here for you! Visit our contact page for more info.
All orders of in stock merchandise placed before 9 AM EST will be shipped the same business day*. Orders placed after 9 AM EST will be shipped the following business day.
* Business Days are Monday through Friday (non-holiday).
We at PromGirl.com take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect our customers against any suspicious or fraudulent charges. If your order triggers a review by our fraud prevention department, we may require additional information in order to approve for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review. Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.
Any orders of $1,000 or more will require a signature at the time of delivery. If you are not available to sign for the package UPS will leave a notice of attempt to deliver. UPS will not be able to leave the package.