Shipping & Delivery for Your PromGirl Order

Your order is important to us!

Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with a tracking number. If at any time you would like an update on your order, you can use our order tracker below! As always, our customer support team is here for you! Visit our contact page for more info.

Where's my order?

Want to know the status of your PromGirl order? Simply fill in your order number and e-mail address in the boxes below, and click the "Find Order" button.

Important Info

Delivery Times

All orders of in stock merchandise placed before 9 AM EST will be shipped the same business day*. Orders placed after 9 AM EST will be shipped the following business day.

Other items will ship by the date listed with the specific item. The shipping date is a processing day, not to be included in the shipping length of time.

* Business Days are Monday through Friday (non-holiday).

Order Delay

We at take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect our customers against any suspicious or fraudulent charges. If your order triggers a review by our fraud prevention department, we may require additional information in order to approve it for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until the needed information is received and the confirmation process is completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review. Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.

Signature Required

Any orders of $500 or more will require a signature at the time of delivery. If you are not available to sign for the package, the shipping provider will leave a notice of attempt to deliver. The shipping provider will not be able to leave the package.