Updated Info on Coronavirus: Prom Dress Concerns

As you may have heard, the coronavirus has affected many retailers, including the prom dress industry. Depending on their origins, special order products may be delayed and there may be a shortage of prom dresses because fabrics and goods are unable to ship from overseas.

The coronavirus has caused us to live in uncertain times in which things are changing on a daily basis. We are seeing schools close and it is possible that proms may be canceled altogether.

With 20 years of experience, we know how special Prom is and we want you to be able to plan your prom with excitement and confidence. Whether you’re shopping now, or in the future when your school reopens, we’re here for you. PromGirl has thousands of dresses in stock and ready to ship to you immediately from our U.S. distribution center.

We are doing everything we can to limit the disruption for our customers, while ensuring the safety of our colleagues, customer service and distribution center teams. If you have any questions about a current or future order, please feel free to reach out to us at https://www.promgirl.com/info/contactus.

We wish you and your family good health during this difficult time.

Sincerely,
David Wilkenfeld
CEO


FAQ

Is it safe to order dresses from PromGirl during the Coronavirus outbreak?
Yes, PromGirl in-stock dresses are already located in our U.S. warehouse and available for fast shipping, so you won’t have to worry about lengthy delays, quarantines overseas, or imported merchandise. We take great pride in our clean and well-run facilities, and will continue to ensure all dresses are packaged with care. We are also encouraging any team member that may feel ill to stay home in order to take care of themselves for everyone’s safety.
How will Coronavirus affect an order I already placed?
If you have already placed an order, you should have received shipping date information for each item at the time of your purchase. We are not currently experiencing any delays in regards to order processing and shipping, so your order should arrive as scheduled. Our team will notify you immediately if anything changes on our end.
Will I get my dress on time?
All dress orders are currently shipping on time without any delays (yay!) We do not expect to see any delays in the future, but we will keep you up to date on your order status and overall dress availability. Be sure to check your email and visit our website for important info! Looking to get your prom dress ASAP? Choose a style, size, and color that’s marked “in-stock.” You can also select upgraded shipping methods at checkout to ensure a speedy delivery.
How do I know which dresses are in stock and available to ship fast?
When selecting a size and color, you will see this message: “In Stock: Ships next business day!”

Please note: The prom 2020 season is seeing the effects of Coronavirus quarantines overseas. Quarantines shut down factories and caused major delays in shipping fabric and other goods out of China and into the United States. This has caused a shortage of prom dresses within the U.S. If you are planning to attend prom this year, your best bet to securing a style you love in time for prom is to buy a prom dress that is already here within the United States.

Shop PromGirl’s online selection of beautiful prom dresses that are in stock right here in the U.S. and don’t let the current prom dress shortages stop you from enjoying your prom night.
What happens if I purchase a dress that does not ship the next business day?
Once you select your size and fav color in the dress you want to purchase, a scheduled ship date for that item will be displayed. In the event your shipping date changes after you have placed an order, we will notify you ASAP. Please keep an eye on your emails for updates regarding your order. You can check your order status anytime right here.