SHIPPING INFORMATION |
We ship most orders the same day they're placed!
- The selected item must be marked "in stock ready to ship"
- Order must be placed on business days (Monday - Friday, non holiday)
- Place your order before 12 PM EST and choose US Next Day Shipping
- Place your order before 9 AM EST and choose US Ground Shipping
Other items will ship by the date listed with the specific item.
Please note: Shipping costs are per item.
| Continental US | ||
| Shipping Method | First Item | Each Additional |
| UPS Ground Dresses (3-7 Business Days) | $8.75 | $2.00 |
| UPS Ground Accessories (3-7 Business Days) | $8.75 | $2.00 |
| UPS 3 Day (3 Business Days) | $17.00 | $4.00 |
| UPS 2 Day (2 Business Days) | $22.00 | $5.00 |
| UPS Overnight (1 Business Day) | $30.00 | $7.00 |
| APO/FPO and PO Boxes | ||
| Shipping Method | First Item | Each Additional |
| Priority Mail Domestic (5-7 Business Days) | $15.00 | $2.00 |
| Priority Mail International (6-10 Business Days) | $35.00 | $5.00 |
| Hawaii/Alaska/USVI | ||
| Shipping Method | First Item | Each Additional |
| 2 Day (2 Business Days)** | $30.00 | $5.00 |
| Overnight (1 Business Day)** | $40.00 | $5.00 |
| Canada | ||
| Shipping Method | First Item | Each Additional |
| UPS Standard Landed (5-9 Business Days)*** | $50.00 | $10.00 |
| Expedited (2-5 Business Days)*** | $75.00 | $10.00 |
| International | ||
| Shipping Method | First Item | Each Additional |
| Expedited (2-7 Business Days)**** | $35.00 $30.00 | $5.00 $0.00 |
* Business Days are Monday through Friday (non Holiday).
** Hawaii/Alaska customers - your order may be delayed if you live in a remote area.
*** CANADA CUSTOMERS ONLY - You are paying everything up front, also called a "Landed Cost." You are being charged the total cost of your entire order before it leaves the US. This total "Shipping Cost" for Canadian orders includes the shipping cost, the brokerage fee, the customs duty, and the GST. Your order will be delivered to your door and you owe nothing more. Canada Standard Landed shipments only ship on Tuesday and Thursday. Canada Expedited shipments are shipped daily.
**** All international shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges.
Delivery Times
All orders of in stock merchandise placed before 9 AM EST will be shipped the same business day*. Orders placed after 9 AM EST will be shipped the following business day.
Please allow 6 additional weeks for customized dresses, and 5 days for dying handbags and shoes.
Order Delay
We at PromGirl.com take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect our customers against any suspicious or fraudulent charges. If your order triggers a review by our fraud prevention department, we may require additional information in order to approve for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review. Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.
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