We hope you love your purchase, but if you are not satisfied, we now accept returns for a refund or store credit!
The standard return policy for special occasion dresses is "no returns," but we love our customers and want to go above and beyond.
Now most of our products are returnable for a refund or store credit. Please read below for more details.
You must request a return authorization number from us within 7 days after receiving your order.
Once we receive your package, it can take 5-10 business days to process your refund/store credit.
If you need an exchange that is time sensitive due to an upcoming event, please let us know ASAP and we can offer you alternate options.
All items must be returned in the original condition as received. All final sale items are not returnable.
If you use PromGirl's pre-paid shipping label, an $8 shipping fee will be deducted from your refund or store credit amount.
Return shipping labels are issued to U.S. customers only.
All international customers are responsible to pay any and all fess when shipping an item back. (Duties, taxes, brokerage fees etc).
We always love to hear from you. If you have any questions, please email us at firstname.lastname@example.org