FREQUENTLY ASKED QUESTIONS
If you do not see your question among our Frequently Asked Questions, please feel free to contact us for help!
Can I order by phone?
Sure, we'd be happy to take your order by phone! U.S. customers call us toll free at 1-888-THE-PROM (843-7766), or International at 302-279-1052. Please check our Contact page for current phone hours.
What is a special order?
Items marked as "Special Order" need to be specially ordered from the manufacturer. Based on the latest update from the designer, this item will be available to ship on the date provided. Please consider this date plus the shipping time of your selected shipping method to ensure the dress will arrive in time for your event.
Do you have a catalog?
PromGirl does not offer a catalog. All of our styles can be viewed and ordered on our website.
What are the lengths of your dresses?
The length of our dresses can be found on most product detail pages. Most of our long dresses are 57"-60" in length (unless otherwise specified). Most of our short dresses are 27"-33" in length (unless otherwise specified).
What is the fabric of your dresses?
Most product pages list the fabric of that particular dress. If you need information that is not listed on the product page, please contact us.
Do your products run true to size?
Each dress is made differently so please check the size chart on the dress page that you are looking at for accurate sizing information.
Do you have a showroom?
We have a showroom by appointment only in Middletown, DE. To make an appointment, please visit our showroom page.
How do I tell if a dress is in stock?
Simply choose your size and color on the dress page. If the dress is in our warehouse, you will see a message that says "In Stock & Ready to Ship!"
Where can I find the size chart?
Size charts vary for individual products and can be found by clicking the "Size Chart" link next to the size selection drop down menu on the product page.
Do you ship outside the US?
We ship to almost anywhere in the world! If your country is not listed on the dropdown menu for ship to country in our checkout, please contact us for help.
What are the shipping options?
We have many shipping options for both domestic and international. View all our shipping options here!
What if my billing and shipping addresses
If you have entered a billing address that does not match your credit card or a different billing and shipping address your order will go through our fraud prevention department and this will cause a delay with your order being processed.
How long will it take to get my package?
If your dress is in stock, it will ship out within 1 business day and will arrive to you in accordance with your chosen shipping method. If your dress is not in stock, please consider the ship date provided when choosing your size/color combination on the product page plus the shipping time of your chosen shipping method.
What is your return policy?
We hope you love your purchase, but if you are not satisfied, we accept returns for store credit (100% of your purchase) or a refund (less 10% restocking fee)! Read our full return policy here.
How do I use my store credit?
After you add the item to your Shopping Bag you will see a grey box called Promotional Code. Enter your store credit code in the box and click on the Apply Code button. You will see the deduction to the price as soon as the code is applied. Store Credit does not apply to shipping cost.
When does store credit expire?
Your store credit code is valid for up to five years from the date it was issued.
Can I use my store credit with a
Yes. If you have any trouble, please contact us!
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, Money Order and PayPal. You can pay via checking account using PayPal. Get more information on payment options.
Do you have gift cards?
Yes we do! Purchase Prom Dollars here!
I want to dye my shoes. Help?
If you selected "dye to match a dress order" when placing your shoe order, we will look up any recent orders you have placed with Promgirl.com and dye your shoes to match this dress. If there is more than one dress order, we will contact you to find out what color you need to dye your shoes.