Something wrong with your order? Please let us help make it right by following these easy steps:
Request a return authorization by entering your order number and zip code into the form below these instructions.
After filling out the form below, you will receive an email. Print the email with your return authorization number and place it in the box.
Carefully place the item back on the hanger, in the bag, and back in the box with the return form.
Please write the authorization number on the outside of the box so we can see it. Don't forget to seal
Return the package to our warehouse using the shipping label you are given. (for U.S. customers only)
All international customers are responsible to pay any and all fess when shipping an item back. (Duties, taxes, brokerage fees etc)
Once your item has been received, inspected and processed, you'll be issued a store credit or refund!
Before starting your return, please read the rules!
Please feel free to contact us with any questions.
You must request a return within 5 days of receiving your order. You then have 5 days to send the return back to us.
You can receive a refund on all products except those marked "store credit only" or "Final Sale". There is a 10% restocking fee for all returns for refunds. Prefer Store Credit? You can receive store credit on all products, equivalent to the total value of your product purchase.
Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
If you receive a damaged item, tell us right away! That way, we can immediately send your replacement of the same style, size and color.
Please fill in your information below to request a return.
* Products showing with a general "in stock" banner have some size and color combinations ready to ship immediately. Sizes and color availability may be limited due to seasonality.
Please select any size and color to display the exact product availability. If the size and color that you are looking for are not listed in the drop down boxes, this item is not currently available with those options. Please see the different availability statuses below.
In Stock Ready To Ship!
Good news, your product is in stock and ready to be sent immediately! "In stock ready to ship" products ordered before 9am EST will be shipped the same business day. Orders placed after 9am EST will be shipped on the following business day.
Due To Ship: (Date)
Based on our latest update, we expect it to be ready to ship out to you on the date listed. Please consider this date plus the shipping time of your selected shipping method to ensure the dress will arrive in time for your event.
Low Price Guarantee
We Will Not Be Undersold!
If you find a lower price on any dress we carry online, we will match it plus 2%. If you have already purchased a dress from PromGirl.com and find a lower price in the next 15 days of your order we will refund you the difference plus 2%.
Exceptions: Advertised price must be sold online at an Authorized U.S. Retailer! Product must be available for immediate shipment in size and color ordered. This does not apply to any dress marked sale, clearance, special auction, etc. Cannot be combined with any other discount, coupon or special offer.
We Accept Returns!
We hope you LOVE your purchase, but if you are not completely satisfied, we accept returns for a refund or store credit!
You can select a full store credit or a refund subject to a 10% restocking fee.
Please note: items marked "final sale" are not returnable.
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Free Ground Shipping
Continental US only
$35 International Shipping
We ship to over 150 countries!
No Sales Tax
No Sales Tax
Shop tax free on all online orders!
When shipping within the continental US, your order will arrive within these delivery estimates based on your location and selected shipping speed. Business days are Monday through Friday (non holiday).
UPS Ground (3-7 Business Days)
UPS 3 Day (3 Business Days)
UPS 2 Day (2 Business Days)
UPS Next Day (1 Business Days)
US Military Orders: We proudly support our US military families. All shipping to APO/FPO addresses are free! Business days are Monday through Friday (non holiday)..
Priority Mail Domestic (5-7 Business Days)
Priority Mail International (6-10 Business Days)
Business days are Monday through Friday (non holiday).
Priority Mail Domestic (5-7 Business Days)
Priority Mail International (6-10 Business Days) *
* All International Post Office shipments, including Canada, are subject to duties and taxes. Custom and import fees are not included in our shipping charges.
When shipping to Hawaii, Alaska or the US Virgin Islands, your order will arrive within these delivery estimates based on your location and selected shipping speed. There may be delays if you live in a remote area. Business days are Monday through Friday (non holiday).
2 Day (2 Business Days) *
UPS Next Day (1 Business Day) *
You are paying everything up front, also called a "Landed Cost." You are being charged the total cost of your entire order before it leaves the US. This total "Shipping Cost" for Canadian orders includes the shipping cost, the brokerage fee, the customs duty, and the GST. Your order will be delivered to your door and you owe nothing more. Canada Standard Landed shipments only ship on Tuesday and Thursday. Canada Expedited shipments are shipped daily. Business days are Monday through Friday (non holiday). NOTE: All Post Office shipments are subject to duties and taxes. Custom and import fees are not included in these shipping fees.
UPS Standard Landed (5-9 Business Days) *
Expedited (2-5 Business Days) *
When shipping internationally, your order will arrive within these delivery estimates based on your location and selected shipping speed. NOTE: All International shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges. Business days are Monday through Friday (non holiday).