Something wrong with your order? Please let us help make it right by following these easy steps:
Request a return authorization by entering your order number and zip code into the form below these instructions.
After filling out the form below, you will receive an email. Print the email with your return authorization number and place it in the box.
Carefully place the item back on the hanger, in the bag, and back in the box with the return form.
Please write the authorization number on the outside of the box so we can see it. Don't forget to seal
Return the package to our warehouse using the shipping label you are given. (for U.S. customers only)
All international customers are responsible to pay any and all fess when shipping an item back. (Duties, taxes, brokerage fees etc)
Once your item has been received, inspected and processed, you'll be issued a store credit or refund!
Before starting your return, please read the rules!
Please feel free to contact us with any questions.
You must request a return within 5 days of receiving your order. You then have 5 days to send the return back to us.
You can receive a refund on all products except those marked "store credit only" or "Final Sale". There is a 10% restocking fee for all returns for refunds. Prefer Store Credit? You can receive store credit on all products, equivalent to the total value of your product purchase.
Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
If you receive a damaged item, tell us right away! That way, we can immediately send your replacement of the same style, size and color.
Please fill in your information below to request a return.
* Products showing with a general "in stock" banner have at least some size and color combinations ready to ship immediately. Sizes and color availability may be limited due to seasonality.
On the product detail page, please select any size and color to display the exact product availability. If the size and color that you are looking for are not listed in the drop down boxes, this item is not currently available with those options. Please see the different availability statuses below.
In Stock Ready To Ship!
Good news, your product is in stock and ready to be sent! "In stock ready to ship" products ordered before 9am EST will be shipped the same business day*. Orders placed after 9am EST will be shipped on the following business day.
Special Order: Will Not Ship Until (Date)
Items marked as "Special Order" need to be specially ordered from the manufacturer. Based on the latest update from the designer, this item will be available to ship on the date provided. Please consider this date plus the shipping time of your selected shipping method to ensure the dress will arrive in time for your event.
Due To Ship: (Date)
We have already ordered this dress and are waiting for it to arrive. Based on our latest update, we expect it to be ready to ship out to you on the date listed. Please consider this date plus the shipping time of your selected shipping method to ensure the dress will arrive in time for your event.
* Business days are Monday through Friday (non holiday).
Low Price Guarantee
We Will Not Be Undersold!
If you find a lower price on any dress we carry online, we will match it plus 2%. If you have already purchased a dress from PromGirl.com and find a lower price in the next 15 days of your order we will refund you the difference plus 2%.
Exceptions: Advertised price must be sold online at an Authorized U.S. Retailer! Product must be available for immediate shipment in size and color ordered. This does not apply to any dress marked sale, clearance, special auction, etc. Cannot be combined with any other discount, coupon or special offer.
We Accept Returns!
We hope you LOVE your purchase, but if you are not completely satisfied, we accept returns for a refund or store credit!
You can select a full store credit or a refund subject to a 10% restocking fee.
Please note: items marked "final sale" are not returnable.