** Once your order is placed, you cannot change, alter, or cancel your order in any way. In the event an item in your order is not available you will be offered alternatives or the option to receive a full refund for the item to the original payment method. **
** If for any reason you are not completely satisfied with your purchase you may return your merchandise for store credit or refund. A 10% restocking fee will be applied to refunds. Sale items may be returned for store credit only.**
** We have no control and accept no responsibility for the sizing you select for your merchandise. Please check the provided size chart to ensure correct sizing. **
RETURN AND EXCHANGE POLICY
-You must request a return authorization number from us within 7 days after receiving your order.
-Place your item back in the bag or box with your original packing slip. Clearly write your return authorization number on the outside of the return package.
-Your return must be postmarked within 5 days of requesting your return authorization number.
-Items must be unworn, unwashed, and with tags attached in order to be accepted as a return.
-Once your item is received and inspected, we’ll send you an email notification that your refund or store credit has been processed to the original payment method.
Once we receive your package, it can take 5-10 business days to process your refund/store credit. If you need an exchange that is time sensitive due to an upcoming event, please let us know ASAP and we will work with you to expedite the process!
Sale items may be returned for store credit only.
You can receive a refund on all products except those marked “store credit only” or "sale." There is a 10% restocking fee for all returns for refunds. Restocking fees are deducted from your final refund amount.
You can receive store credit on all products, equivalent to the total value of your product purchase. Store credit is considered a payment method and is valid for five years after the issue date. Store credit can only be used for purchasing merchandise, it cannot be used towards shipping costs.To use your store credit, enter the code in the box called “Promotional Code” in your Shopping Bag. Click the button called “Apply Code” to see the new adjusted price once the code has been applied.
If you use PromGirl’s pre-paid shipping label, an $8 shipping fee will be deducted from your refund or store credit amount.
All international customers are responsible to pay any and all fees when shipping an item back. (Duties, taxes, brokerage fees etc)
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Custom and import duties are not included in our shipping charges.
Customs policies vary widely from country to country; you should contact your local customs office for further information before you place your order. Additionally, when ordering from PromGirl.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
PromGirl.com reserves the right to approve which countries it will ship to and in the event a country is not approved, the buyer will receive a full refund.
On international shipments, delays may occur that are beyond our control caused by such factors as weather, language barriers, duties, taxes, import restrictions and custom services.
If duties are not paid by on entry to destination country, or the merchandise is refused, the product will be abandoned in the destination country and the customer will be responsible for 100% of the product cost and shipping. The customer will not receive any type of refund or credit for abandoned products.
ORDER CHANGES AND CANCELLATIONS
Once your order is placed, you cannot change, alter, or cancel your order in any way. In the event an item in your order is not available you will be offered alternatives and the option to receive a full refund to the original payment method.
PromGirl.com has made every effort to display accurately the products featured on the Site. However, the colors we use and the capabilities of your computer monitor will affect the colors you see on your screen. PromGirl cannot guarantee that your computer monitor will accurately display color, texture, or any merchandise details.
PromGirl is not responsible for errors made in selecting a dress size and cannot guarantee a dress will fit. It is the sole responsibility of the shopper to use a tape measure to take their measurements properly and then select the size that best fits them based on the size chart for the particular item purchased. PromGirl reserves the right to change sizes available and the size charts at any time.
In order to keep the site current with our latest fashion ideas, PromGirl frequently changes the merchandise offered. This means that we cannot guarantee that an item displayed on a previous visit to the Site will still be available when you visit again. We reserve the right to make changes to the Site without prior notice. Should you be unable to locate an item you saw on a previous visit, please contact us and we will make every effort to meet your needs. Prices displayed on the Site are quoted in U.S. dollars and are valid and effective only in the United States.
Risk of Loss: Risk of loss or transfer of title to the Buyer or customer occurs when PromGirl delivers the merchandise ordered to a common carrier in good condition for shipment to the customer.
User Comments, Feedback, Postcards, and other submissions: We welcome your comments and feedback regarding the Site, our products and our services. All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to PromGirl on or by the Site or otherwise disclosed, submitted or offered in connection with your use of the Site (collectively, the "Comments") shall be and remain PromGirl's property.
Such disclosure, submission or offer of any Comments shall constitute an assignment to PromGirl of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments without payment of any compensation.
Thus, PromGirl will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. PromGirl is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You hereby grant PromGirl an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments (other than your name) for any purpose whatsoever.
You may use this site for legitimate shopping purposes only. You may not harm the Site in any way or otherwise use the Site in any improper manner, including, but not limited to hacking into the Site's systems, spoofing or faking e-mail headers or slowing or stopping the functionality of the Site.
In the event you register and/or purchase product, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or PromGirl suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, PromGirl, in its sole discretion, has the right to not fulfill your order or suspend or terminate your account and refuse any and all current or future use of the site.
Links to other web sites and services:
The Site may include links to other Internet sites maintained by third parties ("Linked Sites"). Access to Linked Sites are provided to you solely as a convenience, and the inclusion of site links does not imply endorsement by PromGirl. Your access of any Linked Sites is at your own risk and by accessing them you may leave the Site. Linked sites are not under the control of PromGirl and we are not responsible for the contents of any Linked Sites
Disclaimer, Limitation of Liability and Indemnity:
Except as otherwise expressly provided, this site, and all contents and all products and services are provided on an as is basis.
ALL PURCHASES ARE AS IS, WHERE IS. THAT MEANS PROMGIRL HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITY
PromGirl does not warrant that 1) the contents of this site will be accurate, reliable or free of error 2) that this site or the server that makes it available are free of viruses or other harmful components or 3) that your use of this site will be without interruption.
You use this site at your own risk.
PromGirl shall not be liable for damages of any kind related to your use of or inability to use the Site, even if PromGirl knew, or should have known, of the potential for such damages.
You agree to indemnify, defend, and hold harmless, PromGirl, its affiliates, parents, and their respective officers, directors, employees, agents, licensors, shareholders, representatives, and third party providers to the Site from and against all third party claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of this agreement by you. PromGirl reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with PromGirl in asserting any available defenses.
DENIAL OF ACCESS
PromGirl.com respects your privacy! However, we do collect customer information in an effort to improve your shopping experience. We recognize we must maintain and use customer information responsibly.
What personally identifiable information is collected and how is it used?
We ask users to register on PromGirl.com in order to make a purchase, receive PromGirl.com's monthly mailings or access the site's message board. The following information is required for registration: first and last name, E-mail address, and password.
When you make a purchase, we require that you also provide your shipping and billing address, phone number and credit card information (if paying by credit card). This information is stored in a secured database, only accessible to employees with access rights to this information. PromGirl.com makes every effort to protect your online order information using Secure Sockets Layer (SSL) technology. (Details are provided in the next section.)
Additionally, PromGirl.com logs your Internet Protocol Address (IP). An IP address is a number that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. This information is used only in the aggregate form. IP addresses are not linked to any personally identifiable information, meaning the user session is tracked but the user is anonymous.
How secure is transaction information?
Your information is secure with PromGirl.com! Protecting your order information is a priority. Promgirl.com makes every effort to protect your online order information using Secure Sockets Layer (SSL) technology.
SSL encrypts your order information to avoid the decoding of that information by anyone other than PromGirl.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".
Some versions of firewalls don't permit communication through secure servers. In that case, you will be unable to connect to the server (and you won't have to worry about placing an order through an unsecured connection).
If you cannot access a secure server for any reason, please feel free to use our offline order form available upon check out, or place your order by phone.
Cookies, what are they? How and why we use them.
Although most browsers automatically accept cookies, you can usually change your browser to prevent cookies or notify you whenever you are sent a cookie. This gives you the option to decide whether or not to accept it.